At Iloilo Manicure, our goal is for you to love your nails. We strive to provide high-quality artistry and professional service. Please review our policies regarding service satisfaction and payments.
1. Service Satisfaction (The 3-Day Guarantee)
We want your manicure to last. If you experience any technical issues with your service—such as chipping, lifting, or peeling—within three (3) days of your appointment, we will provide a complimentary repair.
- Notification: You must notify us within the 3-day window to qualify for a free fix.
- Exclusions: This guarantee does not cover damage caused by physical trauma (e.g., hitting your nail), improper aftercare, or if you have attempted to fix or alter the nails yourself.
2. Refund Policy
- Service Fees: All services are non-refundable. Because our services involve professional labor and specialized materials, we do not offer cash refunds once a service has been completed.
- Resolution: If you are unhappy with the result of your service, please let us know before you leave the studio. we will do our best to adjust the design or finish to your liking at that time.
3. Right to Decline Service
To ensure the best results and maintain a safe environment:
- We reserve the right to decline service if a client’s natural nails are too damaged or infected (fungus/contagious conditions) to safely receive a treatment.
- We may decline specific design requests if we believe the requested technique will not hold up well on the client’s specific nail type.
4. Late Arrivals and Completion
- While we offer a generous 1-hour grace period, arriving late may result in a simplified version of your requested service (e.g., changing an intricate design to a solid color) to ensure we finish before the next client arrives. The full price of the originally booked service may still apply.
5. Product Sales
- If we offer any physical products (such as cuticle oils or nail kits), these are final sale for hygienic reasons and cannot be returned or exchanged once they have left the studio.